Privacy Policy

Who this policy covers

This policy explains how Level 8 handles personal data across two things:

• This website — where you can join our waitlist or request a demo.
• The Level 8 apps — the player app for iPhone and Android and the practitioner web app, used by sports clubs and their players.

Level 8 accounts are created by clubs for their players and staff. There is no public sign-up in the app.

Roles: your club and Level 8

For data in the apps, your club decides what is recorded about you and why — it is the data controller. Level 8 provides the software and processes that data on the club's instructions, as its processor. If you want your data corrected or removed, your club can act on it directly, and you can also ask us and we will act on the club's behalf.

For waitlist and demo requests made on this website, Level 8 is the controller.

Information we collect — this website

When you join our waitlist or request our investor deck or a demo, we collect your email address and, where you provide them, your name, club, and role. You provide this voluntarily.

We also measure how the website is used with Cloudflare Web Analytics. It counts page views, referrers, and countries in aggregate. It sets no cookies and does not track you across sites, so no consent banner is required.

Information we collect — the Level 8 apps

What appears in your profile is set by your club. Depending on what your club records, this can include:

• Identity and contact — name, email address, and the account identifier issued by our login provider.
• Player profile — date of birth or age group, nationality, playing position, jersey number, dominant foot, and a profile photo.
• Health and fitness data — physical measurements such as height and weight, and your answers to the wellness and readiness check-ins your club sends you.
• Training data — the sessions, schedules, and programmes your club assigns to you.
• Technical and diagnostic data — if the app crashes or hits an error, we receive a technical report (error message, screen, device type, app version) to fix it. These reports are not linked to your identity.
• Push notification data — if you allow notifications, we record your device's push token, its platform (iPhone or Android), and its language. The push token is the address your device is reached at. We release it when you sign out.

How we use this information

Website data is used to:

• Send you updates about Level8's launch and product development
• Provide access to requested materials such as our investor deck
• Communicate important announcements related to our service

App data is used only to:

• Show you your own schedule, sessions, profile, and measurements
• Deliver the wellness check-ins your club sends and return your answers to its staff
• Send you a notification when a check-in is waiting for you
• Let your club's practitioners support and plan your training
• Keep the app secure, working, and free of faults

We do not use your data for advertising or profiling unrelated to your training, we do not track you across other apps or websites, and we do not sell your personal information.

Who can see your data

Data in the app is visible to the practitioners and staff at your own club who are involved in your training, and to Level 8 staff only where needed to operate or support the service. It is not visible to other clubs or other clubs' players, and we do not share it with third parties for their own purposes.

We rely on a small number of service providers to run the platform — cloud hosting, our login provider, and error reporting — who process data on our instructions and are bound to protect it. We name the one that handles the notifications sent to your phone:

• Google (Firebase Cloud Messaging) — delivers our notifications to your device. Its purpose is to remind you that a check-in is waiting. Google receives two things: your device's push token, and the text of the notification. The text names the check-in — for example, "Daily wellness is ready — tap to answer". Google does not receive your name, your answers, your measurements, or your training data. On an iPhone, Google passes the notification to Apple's push service for the last step of delivery.

If you turn notifications off in your device settings, this stops. The app continues to work, and your check-ins still appear when you open it.

Players under 18

Level 8 is used by youth clubs, so many players are minors. Their accounts are created and administered by the club, which is responsible for obtaining the consent or other legal basis required to record and process their data, and for involving parents and guardians as required locally. The app is not directed at children for consumer download, carries no advertising, and shares no data with third parties for marketing.

Notifications to a player's phone carry the same wording for every player. They name the check-in that is waiting and nothing else — no health answers, no measurements, and no other player's information. A parent or guardian can turn notifications off in the device settings at any time.

Parents and guardians can review, correct, or request deletion of a child's data through the club, or by contacting us at hello@level-8.io.

Data storage, security, and retention

Data is transmitted over encrypted connections (HTTPS) and stored on secured infrastructure in the European Union. On your device, login credentials are held in the platform's secure storage (iOS Keychain or the Android Keystore).

We keep account and training data for as long as your club maintains your account, and delete it on a verified deletion request. We may retain limited records where the law requires it.

Your rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information — in the app this is under Profile → Settings → Delete account
• Object to or restrict certain processing, and request a copy of your data
• Unsubscribe from our communications at any time

We action verified deletion requests within 30 days and confirm by email. You may also complain to your local data protection authority.

Changes to this policy

If we change how we handle personal data, we will update this page and revise the date above.

Contact us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at hello@level-8.io. For help using the app, see our support page.