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Support

Help & support

Support for the Level 8 player app on iPhone and Android. Level 8 accounts are created by your club — if your question is about your team, your schedule, or the data your coaches record, your club's staff can usually answer fastest. For anything about the app itself, we're here.

Contact us

Send us a message and we'll get back to you within two business days. To delete your account, use Profile → Settings → Delete account in the app — it's immediate. Pick Account deletion below only to ask your club to erase the records it holds about you.

To help us resolve it on the first reply, include your device and OS version, the app version (Profile → Settings), and what you were doing when the problem happened.

Prefer email? Write to hello@level-8.io.

How do I get an account?

Level 8 accounts are provisioned by clubs for their players and staff — there's no public sign-up inside the app. If you don't have credentials yet, ask your club's coaching or performance staff to invite you.

I can't sign in

  • Use the email address your club registered for you — an invite sent to a different address won't match an existing account.
  • Check your spam folder for the invitation, then reset your password from the sign-in screen.
  • Still stuck? Your club's admin can re-send the invite or confirm your account is active. If they've done that and it still fails, email us.

Who can see my information?

Only the practitioners at your own club who work with you. Level 8 does not sell or share your personal data with third parties, shows no advertising, and does not track you across other apps or websites. Full detail is in our privacy policy.

Information for parents and guardians

Where a player is a minor, the account is created and administered by their club, and the personal data in it is visible only to that club's practitioners. If you're a parent or guardian and want to review, correct, or delete your child's data, contact the club directly or email hello@level-8.io and we'll help.

How do I delete my account and data?

In the app, go to Profile → Settings → Delete account. Your account is deleted straight away — your sign-in stops working and your personal details are removed. You don't need to contact anyone.

Your club keeps its own records of your training — sessions, wellness answers and performance data, including your name. Your club created those and they're no longer linked to a Level 8 account. To ask your club to erase them too, use the form above with Account deletion selected; we pass the request on and confirm within 30 days.

Which devices are supported?

iPhone on iOS 15 or later, and Android phones on 7.0 or later. If the app won't update or install, check that your device meets that minimum.

Reporting a bug or a problem with your data

Email hello@level-8.io. If a measurement, session, or survey looks wrong, tell your club's staff too — they own the data that appears in your profile and can correct it directly.